Staff Software Engineer – Customer Experience Intelligence (CXI)

Databricks(5 hours ago)

HybridFull TimeSenior$190,000 - $261,250Support Engineering

About this role

Databricks seeks a highly skilled technical leader to develop AI-powered support automation systems that enhance customer experience and support scalability. The role involves shaping the technical architecture and working with multiple teams to build and implement innovative solutions. It is about transforming support services through intelligent, automated workflows.

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Required Skills

AI
Distributed Systems
Automation
APIs
Full Stack
Data Platforms
Cloud
ML Systems
Support Automation
Infrastructure

About Databricks

databricks.com

Databricks is a unified Data Intelligence Platform that helps organizations build, deploy, and manage data, analytics, and AI at scale. Built on Apache Spark and Delta Lake, it provides a “lakehouse” architecture that combines data engineering, ETL, data warehousing, streaming, and machine learning (including MLflow and feature store) in a single managed service. The platform includes collaborative notebooks, scalable compute across major clouds, and built‑in governance, security, and performance optimizations. Enterprises use Databricks to simplify data pipelines, accelerate model development with a data‑centric approach, and operationalize analytics and AI.

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