Staff Software Engineer, Infrastructure

Decagon(1 month ago)

San Francisco, CAOnsiteFull TimeSenior$300,000 - $375,000Engineering, Product & Design

About this role

The Staff Software Engineer, Infrastructure at Decagon is responsible for designing, building, and operating production infrastructure for high-scale, low-latency systems that support the company's conversational AI platform. This role involves managing critical services end-to-end, optimizing performance metrics, and evolving CI/CD and developer tools to enhance efficiency. Additionally, the engineer will collaborate with product and research teams to architect solutions and improve observability while maintaining strong service-level objectives (SLOs) using infrastructure-as-code practices. The role requires extensive experience in building scalable infrastructure, deep knowledge in one or more focus areas (Core, Data, AI-ML, Platform, Voice), and strong incident response skills.

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Required Skills

Infrastructure Design
Production Infrastructure
Low-Latency Systems
Service Reliability
Performance Optimization
CI/CD Practices
Developer Velocity
Self-Service Tooling
Infrastructure-as-Code
Terraform

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About Decagon

decagon.ai

Decagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.