Staff Software Engineer, Insights

Decagon(18 hours ago)

New York, NYOnsiteFull TimeSenior$300,000 - $430,000Engineering

About this role

Decagon is building a conversational AI platform that helps brands deliver personalized customer experiences through AI agents across various channels. The company focuses on creating tools that help businesses understand customer interactions, improve agent performance, and discover new customer intents.

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Required Skills

Typescript
Python
Data Models
Analytics
Streaming Pipelines
Conversation Intelligence
Data Infrastructure
High Availability Systems
UI/UX
AI

About Decagon

decagon.ai

Decagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.

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