Staff Software Engineer, Voice Agent

Decagon(2 months ago)

San Francisco, CAOnsiteFull TimeSenior$300,000 - $375,000Engineering, Product & Design

About this role

A Staff Software Engineer focused on Voice Agent at Decagon is responsible for leading the architecture and evolution of the company's voice platform. This role involves driving initiatives to enhance speech understanding, synthesis quality, and responsiveness across millions of interactions while collaborating with cross-functional teams to integrate advanced speech models and optimize performance. Additionally, the engineer will establish reliability standards, build debugging frameworks, and mentor senior engineers to elevate the technical proficiency of the Voice group.

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Required Skills

Architecture
Real-Time Systems
Speech Understanding
Synthesis Quality
Conversational Timing
Reliability Standards
Testing Standards
Observability Standards
Framework Building
Debugging Skills

+7 more

About Decagon

decagon.ai

Decagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.

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