Staff Technical Support Engineer
Kong Inc.(2 months ago)
About this role
A Staff Technical Support Engineer at Kong is responsible for resolving complex technical issues for customers using Kong's API Gateway and Service Mesh solutions in fast-paced production and pre-production environments. The role involves live troubleshooting, creating knowledge resources, and providing feedback to Product and Engineering teams, while fostering collaboration across customer-facing teams. Ideal candidates have at least 6 years of experience in technical roles, strong coding skills, and familiarity with cloud technologies, REST APIs, and web architectures. Additionally, they will work from 4 PM to 1 AM India Time to support EST customers.
Required Skills
- Technical Support
- API Gateway
- Service Mesh
- Live Troubleshooting
- Customer Issues
- Knowledge Articles
- Feedback
- Collaboration
- Innovation
- Technical Mentorship
+15 more
About Kong Inc.
konghq.comKong Inc. is a leading API gateway and service mesh provider, designed to enhance developer productivity, security, and performance across modern architectures. The company's unified platform, Kong Konnect, provides tools for API management, AI gateway integration, and event streaming, enabling seamless connectivity and governance for organizations. With features tailored for API producers and consumers, Kong empowers businesses to build, run, discover, and govern APIs efficiently while supporting AI modernization efforts. Trusted by top companies, Kong is recognized for its ability to accelerate digital transformation and foster innovation in the API ecosystem.