Store Operations Manager (GM)
Insomnia Cookies(22 days ago)
About this role
The Store Operations Manager (General Manager) for Insomnia Cookies in Muncie, IN oversees all aspects of store operations at the Ball State University location. The role focuses on leading a diverse hourly team, maintaining brand standards, and ensuring high levels of guest satisfaction. It includes responsibility for store culture, operational excellence, and local brand presence. The position sits within a fast-growing, entrepreneurial company offering training, mentorship, and opportunities for advancement.
Required Skills
- Staff Hiring
- Staff Coaching
- Team Development
- Customer Service
- Food Quality
- Store Cleanliness
- Culture Building
- Sales Performance
- Inventory Management
- Local Marketing
+9 more
About Insomnia Cookies
insomniacookies.comInsomnia Cookies is a bakery and delivery company that specializes in delivering warm cookies, cookie cakes, and other desserts late into the night—delivery available daily until 3 AM. They operate retail storefronts and a delivery network (often near college campuses) and provide online ordering, app-based ordering, pickup, and catering. The brand emphasizes fresh, warm-baked treats, rotating and seasonal flavors, and convenience with order tracking and promotions. Insomnia has expanded to multiple U.S. markets, targeting late-night cravings and celebratory occasions.
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