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Strategic Customer Success Manager at Connecteam - ApplyBlast

Strategic Customer Success Manager

Connecteam

30 days ago

3.9 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Strategic Customer Success Manager oversees high-value Enterprise and Strategic customers in the US, ensuring long-term retention, expansion, and advocacy through a proactive, consultative approach. This fully remote role requires engaging with executive stakeholders to drive digital transformation, change management, and value realization across complex organizations. The position involves collaborating with global teams and leveraging data to identify growth opportunities and resolve escalations.

Responsibilities

Develop strategic success plans to ensure long-term retention and growth
Engage with C-level executives and operational leaders to drive adoption
Identify expansion opportunities and collaborate with Sales to drive upsells

Skills

About Connecteam

connecteam.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2014

View Profile

Connecteam is a mobile-first, all‑in‑one employee management platform focused on helping businesses communicate, operate, and train non‑desk workforces. It consolidates scheduling, time tracking, task management, HR tools, forms/checklists, and e‑learning into a single, customizable and easy‑to‑use app. Aimed primarily at small and mid‑sized companies, Connecteam emphasizes affordability and simplicity while offering integrations with payroll and other back‑office systems. Organizations use it to centralize frontline operations, boost productivity, and improve compliance and team communication.