Strategic Operations Lead

Tarro(1 month ago)

RemoteFull TimeManager$118,804 - $156,512 (estimated)Client Experience

About this role

The Strategic Operations Lead at Tarro is responsible for managing and developing a team of 10-15 Client Operations Support specialists while aligning operational performance with strategic goals. This role requires leading team activities, driving performance improvements, and serving as a liaison between clients and product teams to resolve issues efficiently. Additionally, the Lead will identify and implement process enhancements to streamline workflows and enhance service delivery, all while working in a bilingual (Mandarin/English) environment during US night shifts.

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Required Skills

Bilingual
Team Management
Performance Monitoring
Reporting
Coaching
Hiring
Problem Solving
Process Improvement
Operational Excellence
Client Support

+6 more

Qualifications

Bilingual (Mandarin/English)

About Tarro

www.tarro.com

Tarro is a technology-driven solution designed to enhance restaurant operations, focusing on streamlining phone ordering, delivery, and marketing efforts. Utilizing a combination of AI and human resources, Tarro enables restaurants to improve efficiency and profitability by reducing wait times, increasing order accuracy, and lowering labor costs. With a strong emphasis on empowering restaurant owners, Tarro serves over 3,000 establishments, helping them achieve significant revenue growth and operational ease without additional staffing burdens. The platform stands out for its commitment to providing tailored solutions that fit the unique needs of diverse restaurant types.