Strategic Support Analyst (Japanese Speaker)
Anaplan(12 days ago)
About this role
An L2 Support Analyst at Anaplan is a bilingual (Japanese/English) technical support professional who supports enterprise customers of Anaplan’s AI-infused scenario planning platform. The role sits within the customer-facing support organization and works cross-functionally to promote platform adoption and customer satisfaction.
Required Skills
- Technical Support
- Troubleshooting
- Log Analysis
- Case Management
- Customer Communication
- Mentoring
- Knowledge Management
- Incident Management
- ServiceNow
- Salesforce
+4 more
Qualifications
- Anaplan Model Builder Certification (Level 1/2/3)
About Anaplan
anaplan.comAnaplan is a cloud-based connected planning platform that enables enterprises to build models, run AI-driven scenario planning and forecasting, and deliver integrated analysis and reporting. Its platform supports real-time modeling, collaborative what‑if analysis, and data integration across finance, supply chain, sales, and HR to align strategic, financial, and operational plans. Organizations use Anaplan to speed decision-making, improve cross-functional alignment, and scale planning processes across the business.
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