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Strategic Technical Account Manager at MasterControl - ApplyBlast

Strategic Technical Account Manager

MasterControl

4 months ago

3.6 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

As an advanced post-sales technical advisor for MasterControl's premium customers, this role focuses on driving software adoption, reducing operational risk, and delivering measurable value through proactive guidance. The Strategic Technical Account Manager serves as the primary technical contact for assigned accounts, developing deep expertise in customer deployment architectures, integrations, and regulatory environments to maximize return on investment.

Responsibilities

Build consultative relationships with premium enterprise customers
Develop deep understanding of customer technical environments and workflows
Translate customer context into tailored technical guidance and strategy
Identify and mitigate operational risks before they impact business
Orchestrate internal resources across support, engineering, and sales

Skills

About MasterControl

mastercontrol.com

Headquarters

Salt Lake City, Utah, United States

Company Size

501-1000 employees

Founded

1993

View Profile

MasterControl provides manufacturing execution (MES) and quality management (QMS) software that helps regulated manufacturers meet compliance, reduce risk, and improve product quality and safety. Its cloud-based SaaS platform offers document control, change control, CAPA, training, supplier management, audit and other QMS capabilities tailored for life sciences, medical device, pharmaceutical and other regulated industries. The company emphasizes regulatory compliance (FDA, ISO, 21 CFR Part 11), process automation and traceability to accelerate product development, inspection readiness and time-to-market.