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Strategy & Operations at Gigs - ApplyBlast

Strategy & Operations

Gigs

4 months ago

Amsterdam, Netherlands

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Customer Success Manager at Gigs owns the end-to-end support experience for customers launching mobile connectivity services, ensuring smooth implementations and post-launch optimization across global markets. The role involves leading on-ground deployments, acting as the primary trusted contact for senior stakeholders, and leveraging AI to automate tasks and drive product improvements based on field insights.

Responsibilities

Lead end-to-end customer implementations from kickoff to go-live
Serve as the primary trusted contact for senior customer stakeholders
Analyze data to identify activation funnels and performance degradation patterns
Translate field insights into actionable product and engineering recommendations
Design scalable workflows and documentation to support future deployments

Skills

About Gigs

gigs.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2020

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Gigs is a telecom platform that lets apps, brands and platforms launch fully automated, white‑label mobile services — including eSIMs for talk, text and data and global roaming — without building carrier infrastructure. Its "telecom OS" bundles wholesale connectivity with OSS/BSS tools: a dashboard, branded checkout, payments, analytics, customer support, tax/compliance and payout features to run an MVNO end‑to‑end. Founded in 2020 and based in San Francisco, Gigs positions itself as the fastest, easiest way for companies to become an MVNO and embed mobile service natively in their products.