Student Account Rep
Digital Biology(2 months ago)
About this role
The Student Account Representative is a frontline member of the Office of Student Financial Services who provides account-related support to students, families, faculty, staff, and external payors. The role combines customer-facing service across in-person, phone, and digital channels with operational tasks related to payment processing and account management. The position supports institutional initiatives and may participate in projects, events, and cross-functional committees.
Required Skills
- Customer Service
- Payment Processing
- Account Reconciliation
- Account Audits
- Communication
- Microsoft Excel
- Microsoft Word
- ServiceNow
- Banner
- Cultural Competency
+1 more
Qualifications
- High School Diploma
- Associate Degree (Preferred)
About Digital Biology
northeastern.eduNortheastern University is a private, global research university founded in 1898 and known for its emphasis on experiential learning and engagement with industry and communities. It offers a broad range of undergraduate, graduate, and professional programs across fields such as engineering, health, business, computer science, and the social sciences, anchored by a signature cooperative education (co-op) model that integrates classroom study with paid, real-world work experiences. Northeastern operates a network of campuses, research centers, and international partnerships that support interdisciplinary research, entrepreneurship, and applied solutions to societal challenges. The university emphasizes career outcomes, innovation, and global engagement through collaboration with employers, governments, and civic organizations.
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