Student Financial Success Coach

Stepful

3 months ago

3.7 on Glassdoor

Remote

Contract

Junior

2 applicants

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About this role

The Student Financial Success Coach at Stepful is responsible for providing first-line support to students, helping them navigate their training programs, address motivation or financial challenges, and ensure they complete their education successfully. This role involves resolving inquiries through various communication channels such as phone, email, and social media, while collaborating with internal teams to enhance the student experience. Additionally, the coach must create and update help documentation and maintain effective communication about financial obligations. Preferred qualifications include experience in career services and familiarity with tools like HubSpot.

Skills

About Stepful

www.stepful.com

Stepful is an online education platform designed to help individuals pursue and succeed in healthcare careers through affordable and flexible training programs. It offers courses leading to certifications in fields such as Medical Assistant, Pharmacy Technician, Dental Assistant, and Surgical Technician, emphasizing live instruction, interactive lessons, and personalized support for students. With over 30,000 graduates and partnerships with numerous clinical organizations, Stepful aims to empower students with the skills and confidence needed to thrive in the healthcare industry.