Student Financial Success Coach
Stepful
About this role
The Student Financial Success Coach at Stepful is responsible for providing first-line support to students, helping them navigate their training programs, address motivation or financial challenges, and ensure they complete their education successfully. This role involves resolving inquiries through various communication channels such as phone, email, and social media, while collaborating with internal teams to enhance the student experience. Additionally, the coach must create and update help documentation and maintain effective communication about financial obligations. Preferred qualifications include experience in career services and familiarity with tools like HubSpot.
Skills
About Stepful
www.stepful.comStepful is an online education platform designed to help individuals pursue and succeed in healthcare careers through affordable and flexible training programs. It offers courses leading to certifications in fields such as Medical Assistant, Pharmacy Technician, Dental Assistant, and Surgical Technician, emphasizing live instruction, interactive lessons, and personalized support for students. With over 30,000 graduates and partnerships with numerous clinical organizations, Stepful aims to empower students with the skills and confidence needed to thrive in the healthcare industry.
Recent company news
Stepful Ranked #1 EdTech Company in the U.S. and Top 10 Worldwide by TIME
Apr 30, 2025
Edoardo Serra, startupper and former Apple in Cupertino: what I learnt from the international experience
Sep 4, 2025
Exclusive: Stepful raises $31.5M to address healthcare staffing shortage with AI-powered training
Nov 13, 2024
Wilson Sonsini Advises Stepful on $31.5 Million Series B Round
Nov 14, 2024
Top digital health funding: Stepful, Homethrive, Upheal
Nov 15, 2024
About Stepful
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Stepful.
Salary
$33k – $46k
per year