Student Services Specialist

Montclair State University(3 months ago)

Montclair, NJOnsiteFull TimeMedior$63,833.23 - $70,221.74One Stop Service (Red Hawk Central / Strategic Enrollment Services)

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About this role

The Student Services Specialist at Montclair State University supports students, families, and the broader campus community through Red Hawk Central, serving as a public-facing representative of university services and policies. The role reports to the Associate Director for Strategic Enrollment Services and operates within the One Stop Service unit, helping ensure students receive timely guidance and support across key administrative areas.

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Required Skills

Customer Service
Student Support
Enrollment Management
Retention Campaigns
Call Center
Case Management
Issue Escalation
Cross-Training
Financial Aid Support
Student Accounts

+10 more

Qualifications

Bachelor's Degree

About Montclair State University

montclair.edu

Montclair State University is a prominent research doctoral institution located in Montclair, New Jersey, just 12 miles from New York City. With a rich history dating back to 1908, the university offers over 300 diverse academic programs across its 12 degree-granting schools and colleges, catering to more than 21,000 undergraduate and graduate students. Montclair State is known for its affordable and inclusive education, characterized by small class sizes and a commitment to innovative teaching delivered by world-class faculty.

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