Amtrak
The Superintendent Customer Service II provides strategic and operational leadership across Amtrak's station network, directing day-to-day operations and championing service standards. This role requires a strong field presence in a 24/7 environment to ensure operational stability and provide decisive leadership during critical events. The position fosters a culture of safety, operational excellence, and service excellence while developing leaders across multiple management layers.
Headquarters
Washington, District Of Columbia, United States
Company Size
10001+ employees
Founded
1971
Amtrak is the United States’ national passenger rail service providing intercity train and connecting bus travel across a nationwide network. It sells tickets, timetables, and route information for more than 30 U.S. train routes and roughly 500 destinations in North America, with online and mobile booking, onboard amenities, seating classes, and Thruway bus connections. Amtrak serves leisure and business travelers with scheduled service, reservations, and a loyalty program (Amtrak Guest Rewards) to earn and redeem points.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Amtrak.
Amtrak didn’t post a salary, so this is our estimate from similar listings.