Superviseur expérience client (concierge) - KURIOS | Guest Experience Supervisor (Concierge) - KURIOS

Cirque du Soleil Entertainment Group(1 month ago)

OnsiteFull TimeMedior$52,327 - $70,952 (estimated)Sales and Customer Experience

About this role

The Guest Experience Supervisor (Concierge) at Cirque du Soleil oversees front-of-house guest experience and upsell operations on international touring shows. Reporting to the Guest Experience Director, this role manages a local sales and concierge team, ensuring premium service standards, smooth ticketing operations, and revenue optimization through upselling. The position requires extensive touring, coordination with headquarters and local partners, and maintaining brand standards across diverse markets. It is a permanent role within a dynamic, travel-intensive live entertainment environment.

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Required Skills

Guest Experience
Upselling Strategies
Sales Management
Front Of House Operations
Customer Service
Complaint Resolution
Cash Handling
Staff Scheduling
Team Supervision
Training Coordination

+14 more

Qualifications

College Diploma in Business Administration

About Cirque du Soleil Entertainment Group

cirquedusoleil.com

Cirque du Soleil is a Montreal-based entertainment company and the world’s largest contemporary circus producer, creating theatrical, acrobatic live shows and touring productions since 1984. It stages resident productions and touring shows worldwide—particularly in Las Vegas—blending acrobatics, choreography, original music, costume and set design to deliver immersive theatrical experiences. The company sells tickets and schedules online and operates related live-entertainment brands while producing original creative content for global audiences. Known for inventive storytelling and spectacle, Cirque presents shows in multiple languages and formats to audiences around the world.