Superviseur (F/H) Service Client - Français - Anglais - Marrakech

Philip Morris International(1 month ago)

Marrakech, MoroccoOnsiteFull TimeMedior$67,046 - $90,767 (estimated)Customer Service

About this role

The Superviser (F/H) Service Client at Concentrix is responsible for managing a team of customer service advisors in Marrakech, ensuring that qualitative and quantitative objectives are met while maintaining adherence to client processes and quality standards. This role involves performance analysis, coaching, and developing strategies to enhance team productivity in a collaborative work environment.

View Original Listing

Required Skills

Team Management
Performance Analysis
Coaching
Customer Satisfaction

Qualifications

1 Year Call Center Management Experience
Fluency in French and English

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

View more jobs at Philip Morris International →