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Hotwire Communications Ltd
The Supervisor, Advanced Technical Support leads a fully remote team of Advanced Technical Support Engineers responsible for resolving complex technical and customer service issues. This role provides day-to-day leadership, coaching, and technical guidance to ensure timely issue resolution while maintaining a high-quality customer experience. The position involves developing technical talent, monitoring team performance, and partnering with cross-functional teams to improve operational effectiveness and the overall customer support experience.
Hotwire Communications delivers 100% Fision fiber-optic internet with symmetrical speeds, no bandwidth sharing, and concierge-level service to communities and businesses nationwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Hotwire Communications Ltd.
Hotwire Communications Ltd didn’t post a salary, so this is our estimate from similar listings.
11% below the average for this role