Asurion

Supervisor, Call Center Operations

Asurion(4 days ago)

HybridFull TimeMedior$45,000 - $55,000Customer Support
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About this role

The Supervisor, Call Center Operations at Asurion is responsible for overseeing daily call center activities, managing and coaching teams of representatives to deliver exceptional customer service and achieve sales targets. They focus on operational efficiency, team development, and ensuring compliance with company policies. The role emphasizes leadership in a fast-paced, tech-support environment to support customer needs and support business goals.

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Required Skills

  • Customer Service
  • Team Management
  • Call Center
  • Sales Performance
  • Product Knowledge
  • Data Analysis
  • Communication
  • Coaching
  • Wireless Technology
  • Problem Solving

Qualifications

  • Bachelor's Degree
  • Management Experience

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