Supervisor, Contact Center (H)
University of Miami
About this role
The Supervisor, Contact Center oversees a team of agents responsible for patient access and registration for the University of Miami Health System. The role supports a culture of empathy and service excellence, emphasizing patient-centered care and collaboration across internal teams. The position is focused on maintaining operational performance, quality standards, and effective communication within the contact center.
Skills
Qualifications
About University of Miami
miami.eduThe University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.
Recent company news
University of Miami NewsBryan Michael | University of Miami Development and Alumni Relations
1 day ago
NewswiseUniversity of Miami Business Technology Department Ranked No. 1 in the Nation for Research Productivity | Newswise
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Yahoo FinanceH&M Development Sponsors the 2026 University of Miami Real Estate Impact Conference
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About University of Miami
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for University of Miami.
Salary
$94k – $126k
per year
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