Supervisor, Contact Center (H)

Alumni Network Job Board(10 days ago)

RemoteFull TimeManager$101,252 - $134,370 (estimated)UHealth Connect Contact Center

About this role

The University of Miami/UHealth is hiring a Remote Supervisor for their Contact Center to oversee a team responsible for patient access and registration, fostering a patient-centered culture, ensuring performance metrics are met, and supporting staff development. The role emphasizes teamwork, communication, and operational management within a healthcare setting.

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Required Skills

Customer Service
Call Center
Team Leadership
Performance Management
Training
Patient Access
Quality Assurance
Communication
Healthcare Operations
Microsoft Office

Qualifications

High School Diploma or equivalent
Minimum 4 years of relevant experience

About Alumni Network Job Board

miami.edu

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.

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