Supervisor, Customer Experience
We Insure(26 days ago)
About this role
The Customer Experience Supervisor at We Insure Group is a leadership role within the contact center that supports delivery of high-quality insurance service to policyholders, producers, lenders, and carrier partners. The position aligns with the company’s mission to personalize protection and support franchise and direct insurance operations across personal and commercial lines. This is an onsite role based in the office and contributes to operational excellence and customer trust.
Required Skills
- Call Center KPIs
- Leadership
- Coaching
- Performance Management
- Customer Service
- Scheduling
- Data Analysis
- Escalation Management
- Microsoft 365
- Quality Assurance
Qualifications
- Bachelor's Degree (Preferred)
- Texas Producer License (Required)
- Ability To Obtain Non-Resident Producer Licenses (e.g., Florida)
About We Insure
weinsuregroup.comWe Insure gives you the power to choose from top-rated insurance companies for homeowners, auto, business, and more. Get your free quote today.
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