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Supervisor, Customer & Partner Care at Xometry - ApplyBlast

Supervisor, Customer & Partner Care

Xometry

5 days ago

3.2 on Glassdoor

Lexington, Kentucky, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Supervisor, Customer & Partner Care leads contact center and order processing teams, combining people leadership with hands-on ownership of daily queue health. This role involves coaching agents, ensuring timely and accurate Purchase Order processing, and driving continuous operational improvement to minimize backlogs and enhance customer satisfaction. The position requires strong analytical judgment, team motivation, and the ability to maintain consistent shift coverage during peak periods.

Responsibilities

Lead and develop contact center and order processing teams
Oversee daily queue health and Purchase Order processing operations
Drive quality assurance and continuous improvement initiatives

Skills

About Xometry

xometry.com

Headquarters

United States Air Force Acad, Colorado, United States

Company Size

1001-5000 employees

Founded

2013

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Xometry is an on‑demand manufacturing marketplace that connects engineers and product teams with a distributed network of vetted manufacturers for high‑precision production parts and prototypes. The platform provides instant online quotes and ordering across processes including CNC machining, 3D printing, sheet‑metal fabrication, laser cutting, injection molding and related finishing/inspection services. Xometry combines automated CAD analysis, quoting, production scheduling and fulfillment to help companies move quickly from prototype to scaled production with global capacity and certified partners.