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Supervisor, Customer Resolution at Freedom Mortgage - ApplyBlast

Supervisor, Customer Resolution

Freedom Mortgage

3 months ago

3.5 on Glassdoor

United States

Onsite

Full Time

Senior

0 applicants

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About this role

A Customer Resolution Supervisor manages high-risk loans and complex customer disputes by acting as a Subject Matter Expert on FHA, VA, USDA, and FNMA loss mitigation options. The role involves conducting root cause analyses, navigating federal guidelines, and advocating for customers to resolve issues efficiently while maintaining confidentiality and regulatory compliance.

Responsibilities

Manage and resolve complex high-risk loan customer disputes
Conduct detailed root cause analyses on escalated cases
Navigate federal guidelines and loss mitigation options
Maintain strict confidentiality of customer nonpublic information
Collaborate across departments to ensure timely issue resolution

Skills

Qualifications

High School DegreeBachelor's Degree

About Freedom Mortgage

freedommortgage.com

Headquarters

Boca Raton, Florida, United States

Company Size

5001-10000 employees

Founded

1990

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We can help you buy a home, get cash from your home's equity, or refinance. We provide exceptional mortgage servicing to more than 2.6 million homeowners!