Supervisor, Customer Service (ANZ & SG)

The Supervisor, Customer Service (ANZ & SG) leads customer service operations across Australia, New Zealand, and Singapore, ensuring exceptional customer experiences through effective order management, issue resolution, and stakeholder collaboration. This role oversees daily customer service activities, order fulfillment processes, returns management, and team performance while serving as the key point of contact between customers, sales teams, supply chain partners, and internal functions. The position is responsible for supervising customer service processes, monitoring operational performance, driving continuous improvements, and ensuring customers receive timely support regarding orders, product availability, pricing, and delivery.