Supervisor, Customer Support (18-Month Temporary Contract)

The Customer Support Supervisor leads a team supporting reservation and customer service operations, guiding customers through personalized support to resolve involuntary changes affecting their reservations. This role involves providing guidance to travel agents and staff, ensuring timely communication of schedule changes, and maintaining up-to-date procedures for issue resolution. The position requires strong leadership, decision-making skills, and bilingual communication abilities in a fast-paced environment.