Supervisor de Call Center para Programa de Soporte a Pacientes
IQVIA(1 month ago)
About this role
IQVIA busca un/a Supervisor/a de Call Center para un Programa de Soporte a Pacientes (PSP) con un socio estratégico. El puesto se enfoca en coordinar y dar soporte al equipo de atención, asegurando el correcto funcionamiento del programa y el cumplimiento de objetivos. La posición se desempeña en CDMX con esquema híbrido, de lunes a viernes.
Required Skills
- Call Center Supervision
- Patient Support Programs
- Team Leadership
- Staff Training
- KPI Tracking
- Process Improvement
- Pharmacovigilance Reporting
- Incident Resolution
- Quality Audits
- Client Reporting
+2 more
About IQVIA
iqvia.comIQVIA is a leading global provider of data, technology, and advanced analytics focused on transforming healthcare and life sciences. The company empowers organizations to accelerate innovation, enhance patient outcomes, and expedite the market introduction of new treatments through comprehensive healthcare analytics and real-world evidence. With a commitment to Human Data Science, IQVIA combines its extensive expertise with innovative technology to improve health outcomes worldwide.
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