Supervisor de Telemarketing Outbound

This role involves overseeing the daily operations of the outbound telemarketing team to ensure the achievement of commercial objectives, productivity, and quality standards. The position requires managing individual and collective performance through the analysis of key indicators, providing continuous coaching, and ensuring compliance with scripts and internal guidelines. Additionally, the role focuses on promoting a positive work environment, identifying process improvement opportunities, and ensuring a positive customer experience throughout the contact and sales cycle.