Supervisor Distrib Center Ops - DTC

About this role

Responsibilities

• Supervise, coach, and develop team leads and associates supporting DTC order fulfillment operations.
• Coordinate and manage daily workflow to ensure timely processing of consumer orders, prioritizing speed, accuracy, and customer satisfaction.
• Leverage WMS, order management systems, and reporting tools to plan staffing, monitor order flow, and adjust priorities in real time based on demand.
• Ensure all customer orders are fulfilled accurately, packaged to brand standards, and shipped within service level expectations.
• Monitor and drive performance against key DTC metrics such as order cycle time, fulfillment accuracy, units per hour, and on-time shipment.