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Supervisor, Front Office at seminolecasinobrighton.com - ApplyBlast

Supervisor, Front Office

seminolecasinobrighton.com

4 months ago

Tampa, Florida

Onsite

Full Time

Senior

0 applicants

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About this role

A supervisory role responsible for guiding front office personnel and managing guest satisfaction, including check-ins, payments, and room assignments. The incumbent oversees staff performance, resolves guest issues, coordinates with housekeeping and other departments, and ensures compliance with safety and accounting procedures within a fast-paced casino/hotel environment.

Responsibilities

Supervise and mentor front office staff to ensure high-quality guest service.
Process guest check-ins, reservations, and various payment types accurately.
Resolve guest complaints and coordinate with housekeeping for room readiness.
Maintain accurate shift logs and balance bank receipts per accounting specifications.
Oversee employee safety training and enforce compliance with casino regulations.

Skills

Qualifications

High School DiplomaAssociate Degree in Hotel ManagementSupervisory Experience in Hotel OperationsSeminole Gaming Compliance LicensureBackground Check Completion