Supervisor, Guest Services

A Guest Services Supervisor ensures guest satisfaction by coordinating daily operations across multiple departments including ticketing, hosting, and call centers while providing direct supervision and training to up to 50 representatives. The role involves driving sales initiatives, resolving guest inquiries, and managing staff scheduling, payroll, and performance reviews in a fast-paced, seasonal mountain resort environment. This position requires strong leadership skills to maintain high service standards and foster a positive, collaborative team culture.