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Supervisor, Hotels at Airbnb - ApplyBlast

Supervisor, Hotels

Airbnb

8 hours ago

4.1 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Supervisor, Hotels role involves coaching, motivating, and managing a team of Hotel Specialists and Team Specialists to deliver exceptional service to guests and hotel partners on Airbnb and HotelTonight. This position focuses on building team engagement, ensuring performance accountability, and executing operational strategies to support the company's growth in the hotel sector. The role requires strong leadership, analytical, and communication skills to drive continuous improvement and maintain high-quality customer experiences.

Responsibilities

Coach and manage a team of Hotel Specialists and Team Specialists
Evaluate and manage team performance and quality
Execute processes and policies to deliver a seamless guest experience

Skills

About Airbnb

airbnb.com

Headquarters

Rome, Lazio, Italy

Company Size

5001-10000 employees

Founded

2007

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Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.