Supervisor, Information & Referral

The Supervisor, Information & Referral leads the evening shift operations for the Eldercare Locator call center, providing direct supervision, coaching, and training to a team of specialists. This role ensures smooth day-to-day functioning by managing staff coverage, workload, and adherence to contact metrics while supporting older adults and people with disabilities in accessing home and community-based services. The position requires collaboration with leadership to set performance goals and maintain high-quality service standards.