Supervisor, Liability Claims

Airbnb(1 month ago)

Gurugram, IndiaOnsiteFull TimeManager$14,280 - $20,352Global Operations - AirCover

About this role

The Claims Lead at Airbnb’s Global Operations (AirCover: Scaled Ops & Optimisation) is responsible for the performance, development, and day-to-day operations of a team of claims specialists, ensuring efficiency, quality, and team wellness. The role partners with cross-functional stakeholders (Legal, Communications, Public Policy, Public Affairs) to inform policies, programs, and systems that improve claims outcomes and community safety. The position also serves as a point of contact for urgent or sensitive cases and contributes to process and product improvements.

View Original Listing

Required Skills

Claims Management
Investigations
People Management
Scheduling
Coaching
Data Analysis
Project Management
Crisis Management
Escalation Handling
Quality Assurance

+7 more

About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.