Supervisor, Member Rescue, Automotive
Alberta Motor Association(2 months ago)
About this role
The Supervisor, Member Rescue at AMA leads a team of Inbound Member Service Representatives and Operations Coordinators within a contact center. This role focuses on coaching, developing employees, and fostering a positive work environment to enhance the roadside assistance experience for members. A collaborative and hands-on approach is essential in motivating the team and driving performance improvements.
Required Skills
- Coaching
- Team Leadership
- Performance Analysis
- Sales Culture
- Communication
Qualifications
- Post-secondary Education in Business Management or Related Discipline
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