Supervisor, Member Service Center (Call Center) Buffalo Region
SEFCU(15 days ago)
About this role
The MSC Supervisor oversees daily operations of the Member Service Center team, ensuring high-quality member service and performance standards. The role involves team management, coaching, issue resolution, performance tracking, and collaboration across departments to improve overall service delivery.
Required Skills
- Leadership
- Call Center
- Customer Service
- Performance Management
- Microsoft Office
- Data Analysis
- Call Monitoring
- Team Management
- Problem Solving
- Communication
About SEFCU
broadviewfcu.comWelcome to Broadview Federal Credit Union. Here, the big picture is all about you. Broadview is devoted to your financial well-being, the strength of our communities, and employees who deliver on the values we share.
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