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© All Rights Reserved. ApplyBlast.com
Barnes & Noble
The Supervisor of Customer Service at Barnes & Noble leads and mentors a team of Customer Service Specialists, ensuring key performance metrics are met and driving improvements in the customer experience. This role acts as the manager in charge when needed, collaborates cross‑functionally, and identifies automation opportunities to enhance productivity.
Barnes & Noble is a leading U.S. bookseller operating a nationwide network of retail bookstores and an online store (BN.com) that sells books, magazines, toys, games, gifts, and educational products. The company also offers the NOOK digital platform and e-readers, along with in-store events, cafés, and community-focused shopping experiences. After a 2019 acquisition by Elliott Advisors, CEO James Daunt emphasized improving store operations, curated inventory, and local autonomy. Customers choose Barnes & Noble for its broad selection, large physical footprint, and the combination of in-person discovery with online convenience.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Barnes & Noble.
Right around the average for this role