Supervisor - Pension Call Center (On-Site)
Northwest Administrators, Inc.(12 days ago)
About this role
The Pension Call Center Supervisor leads a team in a call center environment, overseeing workflow, training staff, and ensuring quality standards. They manage employee performance, handle escalated inquiries, and analyze call data. The role supports an organization specializing in employee benefits administration.
Required Skills
- Leadership
- Call Center
- Training
- Customer Service
- Data Analysis
- Workflow Management
- Performance Management
- Communication
- Empathy
- Remote Work
About Northwest Administrators, Inc.
nwadmin.comNWAdmin is a managed IT and network services provider that helps organizations design, deploy, and operate secure, high-availability networks and cloud infrastructure. Typical offerings include network monitoring and management, firewall and endpoint security, cloud migrations and hosting, backup/disaster recovery, and 24/7 NOC support with service-level agreements. NWAdmin focuses on scalable, compliance-aware solutions and hands-on professional services to reduce downtime and simplify IT operations for small-to-medium businesses and enterprises.
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