Supervisor, PSA Customer Experience

The Customer Experience Supervisor leads day-to-day operations for Concierge teams across multiple US and international locations for Collectors, a leader in grading and authenticating collectibles. This role focuses on developing relationships with dealers, managing on-site strategies for trade shows, and driving revenue growth through continuous process improvements. Reporting to the Customer Experience Manager, the supervisor ensures high-performance service delivery while establishing training programs and operational standard procedures.