Supervisor - Service Operations
Lumos
About this role
Lumos is seeking a full-time Supervisor in Service Operations to lead teams ensuring quality customer service during onsite installations and troubleshooting, with responsibilities that include managing personnel, projects, and operational activities. The role offers remote work with some on-site duties within Tidewater, VA, and requires a Driver's License.
Skills
About Lumos
lumos.comLumos builds the Autonomous Identity Platform — a cloud‑first identity governance and access management solution that discovers and governs access across SaaS apps to eliminate sprawl and "identity fatigue." The platform leverages agentic and LLM-based AI (Albus) to automate joiner/mover/leaver lifecycle flows, self‑service app requests, access reviews, AI role‑mining, identity analytics and SaaS management from a single console. Founded in 2020 and used by customers including Prosper Marketplace and Mars, Lumos aims to reduce help‑desk tickets, tighten least‑privilege controls, accelerate provisioning, and cut SaaS spend while improving security and compliance.
Recent company news
Proactive financial newsLumos lifts operating cash flow on FebriDx momentum as 1H FY26 loss widens
5 days ago
PR NewswireLumos Launches Industry-First Agentic User Access Reviews, Moving Towards Autonomous Identity Governance
Dec 9, 2025
Business North CarolinaLumos CEO Stading retiring in March
1 month ago
WilmingtonBizLumos Technologies Partners With Lama AI To Expand Small Business Lending Analytics
Dec 17, 2025
WDRBLumos crews installing fiber optic cables in New Albany hit 4-inch gas line
Aug 30, 2025
About Lumos
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Lumos.
Salary
$93k – $127k
per year