Supervisor - Support - Insight
M3(28 days ago)
About this role
The Supervisor – Support leads and develops the support team for M3’s Insight product to ensure service excellence, operational efficiency, and high customer satisfaction. The role maintains company standards, supports continuous improvement, and coordinates communications and documentation for customers and internal teams. The position also assists with staffing, training, budgeting, and creating standard operating procedures to support consistent delivery of services.
Required Skills
- Recruit
- Train
- Mentor
- Performance Management
- Oversee Operations
- Case Management
- CRM Administration
- Documentation
- Auditing
- Scheduling
+8 more
Qualifications
- Bachelor's Degree in Business or Management
- Equivalent Combination of Education and Experience
About M3
m3as.comM3 is a hospitality software company that provides accounting, financial reporting and analytics solutions tailored to hotels and hospitality groups. Their cloud-based platform centralizes financial data, automates bookkeeping, and delivers business intelligence and benchmarking to help hoteliers improve profitability and operational efficiency. M3 integrates with property management, POS and revenue systems and pairs its technology with implementation and support services for enterprise and independent hotel operations.