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Supervisor, Technology Support at QTS Data Centers - ApplyBlast

Supervisor, Technology Support

QTS Data Centers

3 months ago

4.3 on Glassdoor

Suwanee, GA

Onsite

Full Time

Senior

0 applicants

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About this role

The Supervisor, Technology Support leads the Technical Customer Service Representatives within QTS's 24/7 Operations Support Center, managing incident tickets, phone queues, and alarm monitoring. This leadership role involves establishing technical baselines, administering staff performance, troubleshooting complex technical requests, and ensuring reliable service delivery for federal customers. The position requires strong decision-making skills to balance people and processes while interfacing with key stakeholders and vendors.

Responsibilities

Manage Technical Customer Service Representatives and team performance
Monitor alarm boards and troubleshoot technical incidents
Establish knowledge baselines and training plans for staff
Create and manage tickets in the Incident Management System
Coordinate with upstream providers and escalate critical issues

Skills

Qualifications

AAS or BS in Computer Science or MISPublic Trust ClearanceUS CitizenshipITIL V4 Certification

About QTS Data Centers

qtsdatacenters.com

Headquarters

Sterling, Virginia, United States

Company Size

1001-5000 employees

Founded

2005

View Profile

QTS Data Centers is a global digital infrastructure leader that designs, builds, and operates data centers across North America and Europe, offering hyperscale, enterprise, federal, and innovation solutions. Founded in 2003, QTS provides world-class data center services with a focus on sustainability, including 100% carbon-free operational electricity and closed-loop cooling systems. QTS is a subsidiary of QTS Realty Trust, LLC, with headquarters in Sterling, Virginia.