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Supervisor, Visitor Services at Lucas Museum of Narrative Art - ApplyBlast

Supervisor, Visitor Services

Lucas Museum of Narrative Art

5 months ago

Los Angeles

Onsite

Full Time

Senior

1 applicant

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About this role

Supervising frontline visitor services staff to ensure operational excellence and a welcoming experience for all guests at the new Lucas Museum of Narrative Art in Los Angeles. The role involves managing scheduling, training, and coaching team members while serving as an escalation point for complex guest inquiries and special events.

Responsibilities

Partner with leadership on staff resourcing and scheduling
Interview and onboard frontline team members
Mentor and coach Visitor Services staff daily
Serve as primary escalation point for guest issues
Promote ticket sales and membership programs

Skills

Qualifications

2+ years as Guest Experience Lead or Supervisor3+ years in high-volume guest service environmentKnowledge of California OSHA standards

About Lucas Museum of Narrative Art

lucasmuseum.org

Headquarters

Los Angeles, California, United States

Company Size

51-200 employees

View Profile

The Lucas Museum of Narrative Art, founded by filmmaker George Lucas and Mellody Hobson, is a public museum dedicated to collecting, preserving, and celebrating visual storytelling across media — including painting, photography, sculpture, illustration, comic art, performance, and film/video. Slated to open September 22, 2026, the museum will present rotating exhibitions, public programs, events, and educational initiatives that engage diverse audiences and support research and archives. Its mission emphasizes the power of narrative art to connect cultures, document history, and inspire creators and the public.