Supply Chain Analyst (Back Office Customer Services Representative)

The Supply Chain Analyst (Back Office Customer Services Representative) at Tetra Pak in Querétaro delivers a best-in-class customer experience by driving operational and quality excellence within the shared service center. The role involves leading and developing a team of back-office specialists to ensure timely and accurate order fulfillment while translating customer needs into actionable steps. This position focuses on enabling sales management operations, improving operational performance, and enhancing the overall customer experience through data analytics and continuous improvement initiatives.