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© All Rights Reserved. ApplyBlast.com
NetApp
A SAM Major Incident Manager at NetApp combines crisis management and customer relationship skills to deliver high-level support for enterprise clients. This role serves as a single point of contact for coordinating incident resolution, managing escalations, and communicating with stakeholders primarily during after-hours critical disruptions. The position requires deep technical knowledge of NetApp storage systems, virtualization, and network protocols to ensure business continuity.
Headquarters
San Jose, California, United States
Company Size
10001+ employees
Founded
1992
NetApp is an enterprise data storage and data management company that delivers hardware, software, and cloud services to store, protect, and move data across on‑premises and public cloud environments. Its flagship ONTAP software powers flash and hybrid storage systems (AFF, FAS) and cloud-native offerings to provide high performance, efficiency, replication, and tiering. NetApp also provides data protection, ransomware resilience, and orchestration tools, with deep integrations to major clouds (AWS, Azure, Google Cloud) to support modern applications, analytics, and AI workloads. Organizations choose NetApp for scalable, interoperable solutions that simplify data mobility, governance, and cost optimization.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for NetApp.
12% above the average for this role
Support Account Manager (SAM)
netappinc.com
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