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Support Analyst at Voyager Technologies, Inc. - ApplyBlast

Support Analyst

Voyager Technologies, Inc.

3 months ago

Christchurch, New Zealand

Onsite

Full Time

Junior

0 applicants

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About this role

Voyager is seeking a Helpdesk professional in Christchurch to provide technical support and customer service for broadband, voice, and internet services. The role involves troubleshooting issues across multiple channels, managing workflows, and maintaining system documentation while supporting a diverse customer base. This position offers a clear pathway for career growth into Network, Service, or Voice Engineering roles within the telecommunications sector.

Responsibilities

Troubleshoot and resolve technical issues for broadband and voice services
Provide first and second level support via phone, chat, and email
Manage personal workflow and prioritize customer requests efficiently
Maintain documentation for Voyager systems and products
Escalate complex incidents to ensure rapid resolution

Skills

Qualifications

Level 6 IT DiplomaCCNA CertificationNSE Certification

About Voyager Technologies, Inc.

voyagertechnologies.com

Headquarters

Denver, Colorado, United States

Company Size

501-1000 employees

Founded

2019

View Profile

Voyager Technologies (Voyager Space) is a defense and space technology company that delivers mission‑critical solutions from ground to space. It provides integrated spaceflight systems and services—satellite platforms, mission operations, and defense‑grade technologies—to government, commercial, and defense customers. With over 35 years of spaceflight heritage and 2,000+ successful customer missions, Voyager positions itself as a partner enabling the commercial space revolution. Headquartered in Denver, CO, the company emphasizes reliable, end‑to‑end capabilities for scaling space infrastructure.