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Support and Claims Automation Specialist at Wagmo - ApplyBlast

Support and Claims Automation Specialist

Wagmo

27 days ago

3.4 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

This role focuses on managing and optimizing Wagmo's Support and Claims automation, including monitoring AI workflows, tuning prompts, and enhancing customer service tools like Zendesk. The position involves collaborating with Engineering to expand custom AI capabilities and improve the overall customer experience. The ideal candidate will have experience in AI-powered workflows and a strong understanding of prompt design and evaluation.

Responsibilities

Own day-to-day performance of AI and automation across Support and Claims
Monitor accuracy and tune prompts and workflows to improve results
Rebuild generic channel bots to use live APIs for personalized interactions

Skills

About Wagmo

wagmo.io

Headquarters

New York, New York, United States

Company Size

11-50 employees

Founded

2017

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Wagmo is an innovative provider of affordable pet insurance and wellness plans designed to meet the needs of pet parents without breaking the bank. They go beyond typical coverage by offering support for both routine care and unexpected emergencies, ensuring comprehensive protection for pets. Wagmo aims to empower responsible pet ownership through their tailored plans, exceptional customer service, and a strong commitment to the total wellness of pets.