Support Associate

Heat Geek is seeking a Support Associate to serve as the primary point of contact for installers and homeowners, providing essential technical and customer support during live installations and after-sales. The role involves resolving queries, managing escalations, and ensuring a seamless experience for all stakeholders while contributing to the company's mission of mainstreaming low-carbon heating. This position requires strong communication skills, empathy, and the ability to work effectively in a fast-paced, hybrid environment.