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Support Center - Irving at Michaels - ApplyBlast

Support Center - Irving

Michaels

2 months ago

3.2 on Glassdoor

Irving, Texas, United States

Onsite

Part Time

Medior

0 applicants

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About this role

The Desktop Support Technician provides technical assistance for Windows desktops, laptops, servers, network equipment, and peripherals at the Irving distribution center. The role involves setup, maintenance, troubleshooting, documentation in ServiceNow, and serving as the primary IT contact for end users and vendors.

Responsibilities

Setup, maintain and troubleshoot distribution center equipment
Install and test computer systems and peripherals
Document issue resolution using ServiceNow ticketing system
Provide status updates and follow‑up to end users and management
Collect, analyze and report metrics to support department goals

Skills

Qualifications

ITIL V3 Foundations

About Michaels

michaels.com

Company Size

1-10 employees

View Profile

Shop Michaels arts and crafts store for art supplies, crafts, framing, floral, home décor & seasonal products. Michaels is your go-to for creative inspiration and DIY projects.