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Support Delivery Lead at FeverUp - ApplyBlast

Support Delivery Lead

FeverUp

1 month ago

3.6 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Support Delivery Lead oversees the day-to-day operational delivery of Fever's User Support organisation, managing five Support Team Leads across multiple shifts to ensure consistent performance and effective service delivery. This role acts as the main operational point of contact, coordinating handovers, escalations, and workforce planning while driving performance against SLAs and KPIs. The position requires strong organizational skills and the ability to maintain clear communication and accountability across the support teams.

Responsibilities

Manage and coach five Support Team Leads across multiple shifts
Lead daily operational cadence and ensure consistent service delivery
Coordinate workforce planning, scheduling, and demand forecasting

Skills

About FeverUp

feverup.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2014

View Profile

Fever is an events discovery and ticketing platform that helps users discover and book curated experiences worldwide — from concerts and festivals to immersive art exhibitions, tours, and top attractions. The company partners with promoters and venues and also produces proprietary experiences (notable examples include Candlelight concerts and Van Gogh immersive shows) while listing third‑party events across many cities. Founded by Ignacio Bachiller, Francisco Hein, and Alexandre Perez Casares, Fever offers personalized recommendations and seamless web and mobile booking to make finding local things to do easier.